Frequently Asked Questions
Everything you need to know about our premium dates and delivery services.
How do you ensure the freshness of your dates?
We source our dates directly from organic farms in Madinah and Qassim. Upon harvesting, they are stored in temperature-controlled facilities and vacuum-sealed to preserve their natural moisture, texture, and nutritional value.
What is the shelf life of Al-Harmain dates?
Most of our dried and semi-dried dates, like Ajwa and Amber, have a shelf life of 12-18 months when stored in a cool, dry place. For Rutab (soft) dates, we recommend refrigeration to maintain peak quality.
Do you offer international shipping?
Yes, we ship our premium date collections worldwide. Shipping costs and delivery times vary by destination, but we use express couriers to ensure the products reach you as quickly as possible.
Are your products suitable for individuals with allergies?
Our dates are naturally gluten-free and vegan. However, they are processed in a facility that may handle nuts and sesame. Please check the specific product description for any added ingredients like stuffed nuts or chocolate coatings.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if there is a quality issue, please contact our support team within 24 hours of delivery for a replacement or refund.
Can I place a bulk order for corporate gifting?
Absolutely. We offer specialized bulk pricing and custom luxury packaging for corporate events, weddings, and Ramadan gifting. Please contact our sales team via the 'Bulk Inquiry' page for a personalized quote.