Returns & Exchanges

At Al-Harmain Dates, we prioritize the freshness and quality of our premium fruit. If you receive a product that is damaged or does not meet our high standards, we offer a hassle-free return or exchange within 7 days of delivery.

1

Contact Support

Email our customer service team with your order number and photos of the product within 48 hours of receipt for any quality concerns.

2

Verification Process

Our quality control team will review your request to ensure it meets our food safety and return eligibility criteria.

3

Packaging and Pickup

For approved returns, please keep the dates in their original packaging; we will arrange a courier to collect the item from your location.

4

Refund or Replacement

Once the item is received back at our warehouse, we will issue a full refund to your original payment method or ship a fresh replacement immediately.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing